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Support Information

This page gives an overview of the method to use to ask questions or get technical and data support.

Current System Status
Community Support
Community and Standard Plans
Questions:
Use StackOverflow add the tag ODSL

Application Issues:
Community Plan - Email support@opendatadsl.com
Standard Plan - Log an issue in the Service Desk

All other queries:
Email info@opendatadsl.com
London Hours Support
Premium Plan
Questions:
Use StackOverflow add the tag ODSL
OR Ask it in the Service Desk

Application Issues:
Log an issue in the Service Desk

Data Issues:
Log an issue in the Service Desk

All other queries:
Email info@opendatadsl.com
Enterprise Support
Gold (24/5) and Platinum (24/7) Plan
Questions:
Use StackOverflow add the tag ODSL
OR Ask it in the Service Desk
OR Call your account manager

Application Issues:
Log an issue in the Service Desk
OR Call your account manager

Data Issues:
Log an issue in the Service Desk
OR Call your account manager

All other queries:
Email info@opendatadsl.com